{"id":3319,"date":"2026-10-03T09:19:39","date_gmt":"2026-10-03T09:19:39","guid":{"rendered":"https:\/\/chic-hm.com\/?page_id=3319"},"modified":"2026-10-07T12:12:52","modified_gmt":"2026-10-07T12:12:52","slug":"contact","status":"publish","type":"page","link":"https:\/\/chic-hm.com\/fr\/contact\/","title":{"rendered":"Contactez-nous"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3319\" class=\"elementor elementor-3319\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-611a3603 e-con-full e-flex e-con e-parent\" data-id=\"611a3603\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53c5f88d elementor-widget elementor-widget-text-editor\" data-id=\"53c5f88d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div dir=\"rtl\" class=\"contact-page\">\n\n  <style>\n    .contact-page {\n      --primary: #111111;\n      --secondary: #666666;\n      --light: #f8f8f8;\n      --border: #e9e9e9;\n      --accent: #c89b6d;\n      --whatsapp: #25D366;\n      font-family: \"Arial\", \"Tahoma\", sans-serif;\n      color: var(--primary);\n      max-width: 1100px;\n      margin: 0 auto;\n      line-height: 1.9;\n    }\n\n    .contact-page * {\n      box-sizing: border-box;\n    }\n\n    \/* Hero *\/\n    .contact-hero {\n      background: linear-gradient(135deg, #111 0%, #292929 100%);\n      color: #fff;\n      border-radius: 22px;\n      padding: 45px 35px;\n      margin-bottom: 25px;\n      text-align: center;\n      position: relative;\n      overflow: hidden;\n    }\n\n    .contact-hero:before {\n      content: \"\";\n      position: absolute;\n      width: 200px;\n      height: 200px;\n      border: 1px solid rgba(255,255,255,.1);\n      border-radius: 50%;\n      right: -70px;\n      top: -100px;\n    }\n\n    .contact-hero:after {\n      content: \"\";\n      position: absolute;\n      width: 160px;\n      height: 160px;\n      border: 1px solid rgba(255,255,255,.08);\n      border-radius: 50%;\n      left: -60px;\n      bottom: -80px;\n    }\n\n    .contact-hero-icon {\n      width: 60px;\n      height: 60px;\n      margin: 0 auto 15px;\n      border-radius: 50%;\n      background: rgba(255,255,255,.1);\n      display: flex;\n      align-items: center;\n      justify-content: center;\n      font-size: 27px;\n      position: relative;\n      z-index: 1;\n    }\n\n    .contact-hero h2 {\n      color: #fff;\n      font-size: 30px;\n      margin: 0 0 10px;\n      font-weight: 700;\n      position: relative;\n      z-index: 1;\n    }\n\n    .contact-hero p {\n      color: rgba(255,255,255,.82);\n      font-size: 16px;\n      max-width: 650px;\n      margin: 0 auto;\n      position: relative;\n      z-index: 1;\n    }\n\n    \/* FAQ Header *\/\n    .faq-heading {\n      text-align: center;\n      margin: 35px 0 20px;\n    }\n\n    .faq-heading h3 {\n      margin: 0 0 5px;\n      font-size: 25px;\n    }\n\n    .faq-heading p {\n      margin: 0;\n      color: var(--secondary);\n      font-size: 14px;\n    }\n\n    \/* FAQ *\/\n    .faq-list {\n      display: grid;\n      grid-template-columns: 1fr 1fr;\n      gap: 15px;\n      margin-bottom: 30px;\n    }\n\n    .faq-item {\n      background: #fff;\n      border: 1px solid var(--border);\n      border-radius: 17px;\n      padding: 25px;\n      transition: all .25s ease;\n      box-shadow: 0 5px 20px rgba(0,0,0,.025);\n    }\n\n    .faq-item:hover {\n      transform: translateY(-2px);\n      box-shadow: 0 8px 25px rgba(0,0,0,.06);\n    }\n\n    .faq-question {\n      display: flex;\n      align-items: flex-start;\n      gap: 12px;\n      margin-bottom: 10px;\n    }\n\n    .faq-icon {\n      min-width: 34px;\n      height: 34px;\n      background: #f3eee9;\n      color: var(--accent);\n      border-radius: 9px;\n      display: flex;\n      align-items: center;\n      justify-content: center;\n      font-size: 16px;\n      font-weight: bold;\n    }\n\n    .faq-question h4 {\n      margin: 0;\n      font-size: 17px;\n      line-height: 1.6;\n    }\n\n    .faq-answer {\n      color: #666;\n      font-size: 14px;\n      padding-right: 46px;\n    }\n\n    .faq-answer p {\n      margin: 0;\n    }\n\n    .faq-answer a {\n      color: var(--primary);\n      font-weight: 600;\n      text-decoration: underline;\n    }\n\n    \/* Customer Service *\/\n    .support-section {\n      background: var(--light);\n      border-radius: 22px;\n      padding: 40px 30px;\n      text-align: center;\n      margin-top: 25px;\n    }\n\n    .support-icon {\n      width: 60px;\n      height: 60px;\n      background: #fff;\n      border: 1px solid var(--border);\n      border-radius: 50%;\n      display: flex;\n      align-items: center;\n      justify-content: center;\n      margin: 0 auto 15px;\n      font-size: 26px;\n      box-shadow: 0 5px 15px rgba(0,0,0,.04);\n    }\n\n    .support-section h3 {\n      margin: 0 0 8px;\n      font-size: 25px;\n    }\n\n    .support-description {\n      color: #666;\n      font-size: 15px;\n      max-width: 600px;\n      margin: 0 auto 20px;\n    }\n\n    \/* Contact Card *\/\n    .contact-card {\n      max-width: 600px;\n      margin: 0 auto;\n      background: #fff;\n      border: 1px solid var(--border);\n      border-radius: 18px;\n      padding: 25px;\n    }\n\n    .contact-phone {\n      font-size: 23px;\n      font-weight: 700;\n      direction: ltr;\n      display: block;\n      margin-bottom: 18px;\n      letter-spacing: .5px;\n    }\n\n    .whatsapp-button {\n      display: inline-flex;\n      align-items: center;\n      justify-content: center;\n      gap: 9px;\n      background: var(--whatsapp);\n      color: #fff !important;\n      text-decoration: none !important;\n      padding: 13px 30px;\n      border-radius: 50px;\n      font-size: 15px;\n      font-weight: 700;\n      transition: all .25s ease;\n      box-shadow: 0 8px 20px rgba(37,211,102,.2);\n    }\n\n    .whatsapp-button:hover {\n      transform: translateY(-2px);\n      box-shadow: 0 12px 25px rgba(37,211,102,.3);\n    }\n\n    .support-note {\n      color: #888;\n      font-size: 13px;\n      margin: 18px auto 0;\n      max-width: 500px;\n    }\n\n    \/* Bottom info *\/\n    .contact-info {\n      display: grid;\n      grid-template-columns: repeat(2, 1fr);\n      gap: 15px;\n      margin-top: 20px;\n    }\n\n    .info-box {\n      background: #fff;\n      border: 1px solid var(--border);\n      border-radius: 15px;\n      padding: 18px;\n      text-align: center;\n    }\n\n    .info-box strong {\n      display: block;\n      margin-bottom: 3px;\n      font-size: 15px;\n    }\n\n    .info-box span {\n      color: #777;\n      font-size: 13px;\n    }\n\n    \/* Mobile *\/\n    @media (max-width: 768px) {\n\n      .contact-page {\n        width: 100%;\n      }\n\n      .contact-hero {\n        padding: 32px 20px;\n        border-radius: 17px;\n      }\n\n      .contact-hero h2 {\n        font-size: 24px;\n      }\n\n      .contact-hero p {\n        font-size: 14px;\n      }\n\n      .faq-list {\n        grid-template-columns: 1fr;\n      }\n\n      .faq-item {\n        padding: 20px;\n      }\n\n      .faq-question h4 {\n        font-size: 16px;\n      }\n\n      .faq-answer {\n        padding-right: 46px;\n        font-size: 14px;\n      }\n\n      .support-section {\n        padding: 30px 18px;\n        border-radius: 17px;\n      }\n\n      .support-section h3 {\n        font-size: 22px;\n      }\n\n      .contact-info {\n        grid-template-columns: 1fr;\n      }\n    }\n  <\/style>\n\n\n  <!-- Hero -->\n  <div class=\"contact-hero\">\n\n    <div class=\"contact-hero-icon\">\n      \ud83d\udcac\n    <\/div>\n\n    <h2>Contactez-nous<\/h2>\n\n    <p>\n      Vous avez une question concernant votre commande, la pointure ou un retour ? L\u2019\u00e9quipe <strong>Chic HM<\/strong> est l\u00e0 pour vous aider.\n    <\/p>\n\n  <\/div>\n\n\n  <!-- FAQ -->\n  <div class=\"faq-heading\">\n\n    <h3>Questions fr\u00e9quentes<\/h3>\n\n    <p>\n      Voici les r\u00e9ponses aux questions que nous recevons le plus souvent.\n    <\/p>\n\n  <\/div>\n\n\n  <div class=\"faq-list\">\n\n    <!-- Question 1 -->\n    <div class=\"faq-item\">\n\n      <div class=\"faq-question\">\n\n        <div class=\"faq-icon\">?<\/div>\n\n        <h4>Puis-je retourner ma commande ?<\/h4>\n\n      <\/div>\n\n      <div class=\"faq-answer\">\n\n        <p>\n          Oui, vous pouvez demander un retour dans un d\u00e9lai de\n          <strong>7 jours suivant la r\u00e9ception<\/strong>\u00e0 condition que le produit soit neuf, non utilis\u00e9 et dans son emballage d\u2019origine. Consultez\n          <a href=\"#\">\n            la page Politique de garantie et de retour\n          <\/a>\n          pour conna\u00eetre toutes les conditions.\n        <\/p>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- Question 2 -->\n    <div class=\"faq-item\">\n\n      <div class=\"faq-question\">\n\n        <div class=\"faq-icon\">\u2194<\/div>\n\n        <h4>La pointure choisie ne me convient pas, que faire ?<\/h4>\n\n      <\/div>\n\n      <div class=\"faq-answer\">\n\n        <p>\n          Vous pouvez demander un \u00e9change de pointure sous\n          <strong>7 jours<\/strong>selon la disponibilit\u00e9 de la pointure souhait\u00e9e. Envoyez-nous votre num\u00e9ro de commande et la pointure souhait\u00e9e via WhatsApp, et veillez \u00e0 ce que le produit reste inutilis\u00e9 et dans son \u00e9tat d\u2019origine.\n        <\/p>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- Question 3 -->\n    <div class=\"faq-item\">\n\n      <div class=\"faq-question\">\n\n        <div class=\"faq-icon\">\ud83d\ude9a<\/div>\n\n        <h4>Quand recevrai-je ma commande ?<\/h4>\n\n      <\/div>\n\n      <div class=\"faq-answer\">\n\n        <p>\n          Apr\u00e8s confirmation, votre commande est pr\u00e9par\u00e9e et exp\u00e9di\u00e9e pour vous parvenir g\u00e9n\u00e9ralement sous\n          <strong>24 \u00e0 72 heures<\/strong>Ce d\u00e9lai peut varier l\u00e9g\u00e8rement pendant les p\u00e9riodes de forte activit\u00e9 ou pour les zones \u00e9loign\u00e9es.\n        <\/p>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- Question 4 -->\n    <div class=\"faq-item\">\n\n      <div class=\"faq-question\">\n\n        <div class=\"faq-icon\">\ud83d\udce6<\/div>\n\n        <h4>Comment suivre ma commande ?<\/h4>\n\n      <\/div>\n\n      <div class=\"faq-answer\">\n\n        <p>\n          Contactez-nous sur WhatsApp et envoyez-nous\n          <strong>le num\u00e9ro de commande et le nom utilis\u00e9 lors de l\u2019achat<\/strong>et nous vous communiquerons les derni\u00e8res informations de livraison.\n        <\/p>\n\n      <\/div>\n\n    <\/div>\n\n\n    <!-- Question 5 -->\n    <div class=\"faq-item\">\n\n      <div class=\"faq-question\">\n\n        <div class=\"faq-icon\">\u26a0<\/div>\n\n        <h4>J\u2019ai re\u00e7u un colis endommag\u00e9, que faire ?<\/h4>\n\n      <\/div>\n\n      <div class=\"faq-answer\">\n\n        <p>\n          V\u00e9rifiez le colis devant le livreur et refusez-le s'il est ouvert ou visiblement endommag\u00e9. Prenez des photos et contactez-nous imm\u00e9diatement sur WhatsApp.\n        <\/p>\n\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n\n  <!-- Customer Service -->\n  <div class=\"support-section\">\n\n    <div class=\"support-icon\">\n      \ud83e\udd1d\n    <\/div>\n\n    <h3>Nous sommes l\u00e0 pour vous<\/h3>\n\n    <p class=\"support-description\">\n      Pour une aide plus rapide, envoyez-nous votre num\u00e9ro de commande avec une br\u00e8ve description de votre question.\n    <\/p>\n\n\n    <div class=\"contact-card\">\n\n      <span class=\"contact-phone\">\n        +212 701 894 221\n      <\/span>\n\n      <a\n        class=\"whatsapp-button\"\n        href=\"https:\/\/wa.me\/212701894221\"\n        target=\"_blank\"\n        rel=\"noopener\"\n      >\n        <span>\ud83d\udcac<\/span>\n        Nous \u00e9crire sur WhatsApp\n      <\/a>\n\n      <p class=\"support-note\">\n        Nous traitons vos messages dans les meilleurs d\u00e9lais. Merci d\u2019envoyer un message clair et unique afin de faciliter le suivi.\n      <\/p>\n\n    <\/div>\n\n\n    <div class=\"contact-info\">\n\n      <div class=\"info-box\">\n        <strong>\ud83d\udcf1 WhatsApp<\/strong>\n        <span>Pour les commandes, questions et suivis<\/span>\n      <\/div>\n\n      <div class=\"info-box\">\n        <strong>\u26a1 R\u00e9ponse rapide<\/strong>\n        <span>Nous vous r\u00e9pondrons dans les meilleurs d\u00e9lais<\/span>\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcac \u062a\u0648\u0627\u0635\u0644\u0648\u0627 \u0645\u0639\u0646\u0627 \u0644\u062f\u064a\u0643 \u0633\u0624\u0627\u0644 \u062d\u0648\u0644 \u0637\u0644\u0628\u0643 \u0623\u0648 \u0627\u0644\u0645\u0642\u0627\u0633 \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639\u061f \u0641\u0631\u064a\u0642 Chic HM \u0647\u0646\u0627 \u0644\u0645\u0633\u0627\u0639\u062f\u062a\u0643. \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0625\u0644\u064a\u0643 \u0625\u062c\u0627\u0628\u0627\u062a \u0639\u0646 \u0623\u0643\u062b\u0631 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062a\u064a \u0646\u062a\u0644\u0642\u0627\u0647\u0627 ? \u0647\u0644 \u064a\u0645\u0643\u0646\u0646\u064a \u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0637\u0644\u0628\u064a\u061f \u0646\u0639\u0645\u060c \u064a\u0645\u0643\u0646\u0643 \u062a\u0642\u062f\u064a\u0645 \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u062e\u0644\u0627\u0644 7 \u0623\u064a\u0627\u0645 \u0645\u0646 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645\u060c \u0628\u0634\u0631\u0637 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u062c\u062f\u064a\u062f\u0627\u064b \u0648\u063a\u064a\u0631 \u0645\u0633\u062a\u0639\u0645\u0644 \u0648\u0641\u064a \u0639\u0644\u0628\u062a\u0647 \u0627\u0644\u0623\u0635\u0644\u064a\u0629. \u0631\u0627\u062c\u0639 \u0635\u0641\u062d\u0629 \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0636\u0645\u0627\u0646 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3319","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/chic-hm.com\/fr\/wp-json\/wp\/v2\/pages\/3319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chic-hm.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chic-hm.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chic-hm.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chic-hm.com\/fr\/wp-json\/wp\/v2\/comments?post=3319"}],"version-history":[{"count":27,"href":"https:\/\/chic-hm.com\/fr\/wp-json\/wp\/v2\/pages\/3319\/revisions"}],"predecessor-version":[{"id":3883,"href":"https:\/\/chic-hm.com\/fr\/wp-json\/wp\/v2\/pages\/3319\/revisions\/3883"}],"wp:attachment":[{"href":"https:\/\/chic-hm.com\/fr\/wp-json\/wp\/v2\/media?parent=3319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}