{"id":3317,"date":"2026-10-03T09:18:27","date_gmt":"2026-10-03T09:18:27","guid":{"rendered":"https:\/\/chic-hm.com\/?page_id=3317"},"modified":"2026-10-07T12:13:04","modified_gmt":"2026-10-07T12:13:04","slug":"politique-garantie-retour","status":"publish","type":"page","link":"https:\/\/chic-hm.com\/fr\/politique-garantie-retour\/","title":{"rendered":"Politique de garantie, d'\u00e9change et de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3317\" class=\"elementor elementor-3317\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dbf2485 e-flex e-con-boxed e-con e-parent\" data-id=\"1dbf2485\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16384d02 elementor-widget elementor-widget-text-editor\" data-id=\"16384d02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Cairo:wght@500;600;700&family=Tajawal:wght@400;500;700&display=swap');\n.entry-header{display:none!important}.site-content .ast-container{max-width:none!important;padding:0!important}.chm-page{direction:rtl;background:#fff;color:#2A2A2A;font-family:'Tajawal',Arial,sans-serif;position:relative;left:50%;width:100vw;margin-left:-50vw}.chm-page *{box-sizing:border-box}.chm-hero{background:#F5F5F5;padding:88px 24px;text-align:center;border-bottom:1px solid #D9D9D9}.chm-kicker{font:600 13px 'Cairo',sans-serif;letter-spacing:2px;color:#777;margin:0 0 14px}.chm-page h1,.chm-page h2,.chm-page h3{font-family:'Cairo',sans-serif;color:#111}.chm-page h1{font-size:clamp(34px,6vw,60px);margin:0 0 18px}.chm-intro{max-width:760px;margin:auto;font-size:18px;line-height:1.9}.chm-wrap{max-width:1040px;margin:auto;padding:70px 24px}.chm-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:50px}.chm-card{border:1px solid #D9D9D9;padding:28px;background:#fff}.chm-card b{display:block;font:700 28px 'Cairo',sans-serif;color:#111;margin-bottom:8px}.chm-card span{font-size:16px;line-height:1.7}.chm-section{padding:32px 0;border-bottom:1px solid #D9D9D9}.chm-section:last-child{border-bottom:0}.chm-section h2{font-size:24px;margin:0 0 14px}.chm-section p,.chm-section li{font-size:17px;line-height:1.9}.chm-section ul,.chm-section ol{margin:0;padding-right:22px}.chm-alert{background:#111;color:#fff;padding:28px;margin:10px 0 25px}.chm-alert h2{color:#fff}.chm-btn{display:inline-block;background:#111;color:#fff!important;text-decoration:none;padding:14px 24px;margin-top:14px;font-weight:700;border-radius:2px}@media(max-width:760px){.chm-grid{grid-template-columns:1fr}.chm-hero{padding:62px 20px}.chm-wrap{padding:45px 20px}.chm-section h2{font-size:21px}}\n<\/style><\/p>\n<main class=\"chm-page\" dir=\"rtl\" lang=\"ar\">\n<section class=\"chm-hero\">\n<h1>Politique de garantie, d'\u00e9change et de retour<\/h1>\n<p class=\"chm-intro\">Nous veillons \u00e0 ce que votre commande vous parvienne dans les meilleures conditions.\n<br>D\u00e9couvrez ici les conditions de garantie ainsi que la proc\u00e9dure \u00e0 suivre pour demander un \u00e9change ou un retour.<\/p>\n<\/section>\n<div class=\"chm-wrap\">\n<div class=\"chm-grid\">\n<div class=\"chm-card\"><b>7 jours<\/b>Pour demander un \u00e9change ou un retour \u00e0 compter de la date de r\u00e9ception de la commande.<\/div>\n<div class=\"chm-card\"><b>\u00c9tat neuf<\/b>Le produit doit \u00eatre inutilis\u00e9, dans son emballage d\u2019origine et accompagn\u00e9 de tous ses accessoires.<\/div>\n<div class=\"chm-card\"><b>Contact pr\u00e9alable<\/b>Contactez le service client avant de renvoyer tout produit.<\/div>\n<\/div>\n<section class=\"chm-alert\">\n<h2>V\u00e9rifiez le colis \u00e0 la r\u00e9ception<\/h2>\n<p>Avant d\u2019accepter la commande, v\u00e9rifiez l\u2019\u00e9tat du colis devant le livreur. Si le colis est ouvert ou endommag\u00e9, ou si vous constatez un manque \u00e9vident, informez-en le livreur et contactez-nous imm\u00e9diatement. N\u2019acceptez pas un colis pr\u00e9sentant des dommages importants.<\/p>\n<\/section>\n<section class=\"chm-section\">\n<h2>1. Garantie contre les d\u00e9fauts de fabrication<\/h2>\n<p>La garantie couvre les d\u00e9fauts d\u2019origine li\u00e9s \u00e0 la fabrication ou aux mat\u00e9riaux. Apr\u00e8s inspection du produit, nous pourrons proposer une r\u00e9paration ou un \u00e9change selon la nature du d\u00e9faut et la disponibilit\u00e9 du produit. La garantie ne couvre pas les dommages caus\u00e9s par une mauvaise utilisation, la n\u00e9gligence, les frottements, l\u2019humidit\u00e9 ou l\u2019usure normale.<\/p>\n<\/section>\n<section class=\"chm-section\">\n<h2>2. Conditions d\u2019\u00e9change ou de retour<\/h2>\n<ul>\n<li>Envoyer la demande dans les 7 jours suivant la r\u00e9ception.<\/li>\n<li>Le produit doit \u00eatre neuf, inutilis\u00e9, non lav\u00e9 et ne pr\u00e9senter aucune trace d\u2019utilisation.<\/li>\n<li>Retourner le produit dans son emballage d\u2019origine avec les \u00e9tiquettes et les accessoires.<\/li>\n<li>Fournir le num\u00e9ro de commande, le nom et le num\u00e9ro de t\u00e9l\u00e9phone utilis\u00e9s lors de l\u2019achat.<\/li>\n<li>Emballer soigneusement le produit afin de le prot\u00e9ger pendant le transport.<\/li>\n<\/ul>\n<\/section>\n<section class=\"chm-section\">\n<h2>3. Changement de pointure<\/h2>\n<p>Un changement de pointure peut \u00eatre demand\u00e9 sous 7 jours si le produit respecte les conditions ci-dessus, sous r\u00e9serve de la disponibilit\u00e9 de la pointure souhait\u00e9e.<\/p>\n<\/section>\n<section class=\"chm-section\">\n<h2>4. Frais de retour<\/h2>\n<p>Les frais d\u2019envoi du produit et de nouvelle livraison sont \u00e0 la charge de la cliente, sauf si un d\u00e9faut de fabrication est confirm\u00e9 ou si le produit re\u00e7u ne correspond pas \u00e0 la commande.<\/p>\n<\/section>\n<section class=\"chm-section\">\n<h2>5. \u00c9tapes pour effectuer une demande<\/h2>\n<ol>\n<li>Contactez-nous sur WhatsApp en indiquant votre num\u00e9ro de commande.<\/li>\n<li>Envoyez des photos claires du produit et pr\u00e9cisez le motif de votre demande.<\/li>\n<li>Attendez la confirmation du service client et les instructions d\u2019exp\u00e9dition.<\/li>\n<li>Apr\u00e8s r\u00e9ception et inspection du produit, nous vous contacterons pour confirmer la solution appropri\u00e9e.<\/li>\n<\/ol>\n<a class=\"chm-btn\" href=\"https:\/\/wa.me\/212701894221\" target=\"_blank\" rel=\"noopener\">Commencer la demande sur WhatsApp<\/a><\/section>\n<\/div>\n<\/main>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0636\u0645\u0627\u0646 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0646\u062d\u0631\u0635 \u0639\u0644\u0649 \u0623\u0646 \u064a\u0635\u0644\u0643 \u0637\u0644\u0628\u0643 \u0641\u064a \u0623\u0641\u0636\u0644 \u062d\u0627\u0644\u0629. \u062a\u0639\u0631\u0651\u0641 \u0647\u0646\u0627 \u0639\u0644\u0649 \u0634\u0631\u0648\u0637 \u0627\u0644\u0636\u0645\u0627\u0646 \u0648\u0637\u0631\u064a\u0642\u0629 \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639. 7 \u0623\u064a\u0627\u0645\u0644\u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 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[&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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